Fee: 350,000 Tshs
Starting Date : January 27, 2021
Ending Date : January 29, 2021
Starting Time:       to
  EAT
Customer Service Skills

Aim

Globally poor customer service has been one of the reasons for the collapse of organizations and companies. A well-handled customer can bring more customers to your organization with less costs and a customer with a bad memory is likely to tarnish your image and even reduce your profit.
We need to understand that for any frontline employee to be able to provide world-class customer service to external customers depends much on how he or she works with internal (fellow employees) customers. This course has been designed to equip both front-line and back-office employees with an interest to enable them to provide world class customer services. The short course training will help participants to build their capacity in face-to-face communication, telephone communication, handling of customer complaints, customer questioning technique, and listening skills. The course will cover theoretical and practical skills with a focus on treating a customer as a profit ‘generator’.

Intended Learning Outcomes

By the end of this course, participants should be able to demonstrate an understanding on

  • What is poor and excellent customer services
  • Telephone etiquette for answering and making phone calls
  • Art of communication skills
  • Building rapport with clients
  • Questioning and listening skills
  • Handling customers order effectively and efficiently
  • Letting customers know that you are working on his/her issue
  • Taking ownership
  • Handling customers complaints positively

Mode of Presentation

  • Lecture
  • case study
  • class activity

Events Details

GLONENCY 88 HOTEL,
MOROGORO

Pay Through Bank:

Bank Name: CRDB Bank
Account Name: GMF BUSINESS RESEARCH
ACADEMY CO LTD
Account Number: 0150312370700
Swift Code: CORUTZTZXXX

Event Organizer

Name:  Felix Adamu Nandonde - PhD (DK), MSc(UK), BBA(TZ)
Phone:  +255 713 75 71 57

Payment Confirmation

Confirm that you have paid for the for the course by sending your payment slip through email [email protected] or WhatsApp +255 713 757 157

Note

Fee includes morning tea, lunch, evening tea, and stationery.

FACILITATORS

Mr. Galinoma Lubawa– MBA, BAF
Mr. Nickson Elly– MBA, BBA
Prof. Reuben Emmanuel Mbiha– PhD, MSc, BBA

For clarification